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IT Service Delivery Manager (Commack, NY)

Server Farm#1 North East US Information Technology / Managed Services Provider W/30+ Yr history is opening their doors for a Service Delivery Manager to Manage Overall Operations Leading Engineering Teams in NY.

Paying Mid+ $6FiG for Successful Information Technology Services Team Leader Adept Managing (Collaborating) PMO, Enterprise Solution Architects, Designers, Implementation & Ongoing Support Teams supporting EXTERNAL Clients in Healthcare, Retail, Education, State & Local Gvt.

Daily:

  • Manage NY Engineering Teams through solution (project) budget, design, staffing, scheduling, deployment customer satisfaction and ongoing support.
  • Meet / improve cost, schedule, performance & quality requirements
  • Revenue calculation & profitability reporting.
  • Service reporting, including key performance/goal indicators.
  • Lead, manage, mentor & train (career development) teams on projects & assess performance for engagements & year-end reviews.
  • Collaborate W/clients & staff through project risk assessments; implement opportunities & recommendations regarding business & IT process optimization & profit improvement.
  • Provide Pre/Post-Sales Support through customer on-sites, proposals & business development calls.
  • Maintain strong client relations & cross-sell services within the assigned group of clients.

Qualities:

  • Min  7 years experience managing professional services delivery of networking solutions from definition through execution, measurement & reporting of results either as an Senior Network or Systems Engineer or Project Manager
  • Min 5 years people management experience including training, development, mentorship & day-to-day responsibility of technical / engineering teams.
  • Strong technical background in the areas of IT infrastructure solutions including server, email, network, & storage technologies (virtualization, consolidation, unified communications, security, etc.)
  • Experience & demonstrated success working with external clients to develop & implement technical solutions.
  • Ability to manage & report on project metrics & profitability analysis.
  • MUST have excellent written & verbal communication skills.

Education:

  • Bachelor’s degree in Engineering, Computer Science preferred; advanced degree is a plus
  • Formal project management training &/or PMI certification a plus

Drop me a note, email your resume: Nick.Lagos@ProfessionalExec.com

Sorry, No relocation, no sponsorship. Must currently be eligible to work for any company in the US

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