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IT Service Delivery Manager, Long Island

Location: Eastern Nassau County, Long Island

Client Brief:

Managed Service Provider W/25+ yr foot print in NY Metro area supporting the IT needs of SMB’s  throughout, offering companies Enterprise Wide Managed Services (about 65%), Professional Services (20%) and Break/Fix support  (15%) seeks IT Service Delivery Professional.

Reporting to VP level management, the IT Management Professional will manage a team of 10+ (all escalation levels) technical support and implementation specialists in the field and staffing their NOC, supporting internal and external client’s IT infrastructure (HW, SW, Services).

Qualities:

–     Experience building, leading, mentoring and incenting teams of technicians handling Managed Svs, Professional Svs and Break Fix.

–    Prior experience running a high-volume Help Desk preferably supporting external clients (paying customers)

–    Analytical, capable of providing report metrics using ConnectWise (or similar Help Desk Package) regarding department performance designed to improve the operation.

–     Change agent capable of using metrics above to facilitate change.

–    Diplomat / Collaborator capable of managing expectations for technicians, management and paying customers.

–    As a member of the senior management committee, capable of collaborating with peers to bring in new ideas effecting the entire organization (not just their “silo”), with the diplomacy and skill-set to “champion” said ideas in.

Education:

  • Bachelor’s degree in C.S. or similar field, may consider equivalent experience if extraordinary

Additional Information:

  •  Full Health Benefits
  • 401K
  • Only those with the desire to work in an environment where they are “expected” to make a difference will be considered.

Drop me a note, email your resume: Nick.Lagos@ProfessionalExec.com 

Sorry, No relocation, no sponsorship. Must currently be eligible to work for any company in the US

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