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Software Support Eng, Computer-Aided Dispatch, SF Ca

Computer-Aided Dispatch Software2SW Publisher with offices in the Bay Area is seeking a Software Support Engineer possessing Computer-Aided Dispatch Software skills & experience. Near 6Fig. Salary & Benefits.

Currently speaking with SW Professionals interested in working as a member of a Software Maintenance Team responsible for maintaining COTS & Custom Computer Aided Dispatch Solutions & Interfaces running on UNIX.

My client’s been a leading force since Computer-Aided Dispatch’s creation writing & marketing in-house Computer-Aided Dispatch Software for over 25 years.

Duties:

  • COBOL & C/C++. Programming.
  • MS Visual Studio in a Team Foundation System Development Environment.
  • Customer & Internal Team Collaboration, Diagnosis & Issue Resolution.
  • Research & Software “Fix” Introduction as required.
  • Manage Customer Expectations & Customer “Buy-In” through Issues Resolution & Close.
  • Multitask Tactical (day-to-day) & Strategic (project based) initiatives adhering to deadlines when established.
  • Maintain Company’s CRM tools.
  • Member of 24/7 Support Team Available on Rotation.
  • Excels with little or no supervision.

Minimum Qualifications:

  • BA/BS degree in Mathematics or Computer Science or equivalent.
  • 5+ years in a customer-facing role, with min 2+ years in a technical support environment supporting enterprise environments & software applications, or equivalent.
  • 2+ years Programming experience in COBOL, C/C++.
  • Experience with SQL statements in Oracle & MS SQL Server.
  • Programming in UNIX environment (AIX, HP-UX).
  • Excellent written & verbal English communication skills.
  • Strong analytical skills.
  • Excellent organizational skills.
  • Ability to work independently, & function efficiently as part of a team.
  • Highly motivated self-starter who thrives in a fast paced, rapidly changing environment.
  • Working knowledge of basic software programs including Microsoft Word, Excel, Outlook & PowerPoint.

Great to Have (but not required):

  • User administration, TCP/IP configuration & maintenance.
  • Programming experience in Visual Basic, C# & .NET.

Additional Information:

Full Health Benefits, 401K, PST, PTO, Holidays

Confidentially Send Resume / Contact: Nick.Lagos@ProfessionalExec.com

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